Welcome to Burbage Surgery Online. This surgery website is used to present all our patients with up to date news and information about our practice.
We will keep it current with any developments or other details that we feel are relevant to you.
We are still waiting to hear when our flu jabs will arrive: unfortunately they may not be here for the clinics we have planned. We have therefore had to turn off the online booking for now and are not putting any more patients into these clinics. We will only get a week's notice of when the deliveries will be, which makes planning ahead nearly impossible.
Anyone who has already booked will be contacted to either rebook when we have a new date, or confirm that it is going ahead after all.
We should to be able to give flu jabs to those attending the Covid booster clinics which we will be holding at Ramsbury Surgery from the beginning of October. Anyone attending the surgery here for a face to face appointment will of course be offered their flu jab at that time and we will arrange home visits for those who are housebound. Please be assured we WILL get the vaccines and will be in touch as soon as we know more...
All those over 50 or who have previously had a flu jab because they are at high risk, are eligible this year.
Childen will be invited to have their vaccinations at the Surgery when we know when these will be delivered.
Another evil Covid Passport scam is circulating by text. It looks scarily like the official NHS website. Please spread the word to all who may fall foul of this.
The only legitimate Covid Pass is the one available through the NHS app.
These things are getting really clever so please beware and NEVER EVER ENTER ANY PAYMENT DETAILS..
Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.
From the 19th July nothing will change at the surgery - patients will need to still wear a mask, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE. We do understand that it can be frustrating but we know that when people come to us they are sick and vulnerable (and some cannot receive the covid vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can protect people.
In terms of opening up, as many of you know, we have never been shut and in fact have consulted with much higher numbers of patients than we did pre-covid (face to face, by phone, and by video), not counting vaccinating 90% of the adult population twice in the last 6 months.
We have all come so far in trying to minimise the impact of Covid and we are sure you understand that we need to keep the surgery as safe for ALL patients as we can.
You are still only able to book telephone appointments with the GPs. Please book these online if possible. You will be invited to attend the Surgery for a face to face appointment if appropriate. We are continuing to offer contraceptive advice and coil fitting. The nurses continue to see patients for essential blood tests, immunisations, smears, and routine check ups for diabetes, COPD etc. These can be booked by calling reception.
Please only come into the surgery building if you have a pre-booked appointment, and remember to wear a face covering unless you are exempt. Please continue to use the window at the back of reception for general queries and prescription collection, respecting the 2m social distancing rules. Prescription orders will normally be ready to collect after three working days, and you will usually get a text message to confirm. We are only able to dispense one month of medication at a time. In order to help us manage the very high workload, please do not put your prescription in more than a week early, and order your repeats online if you can.
Covid Vaccination Programme
We will contact those eligible for Covid boosters as soon as we have more information about the plans for these. They will start with those at risk and the over 70s.
Please do not contact the Surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.
You can access your COVID-19 vaccination status through the free NHS App which you can access through mobile devices such as a smartphone or tablet. We recommend that you register with the app and check that you can see this before booking international travel. If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 and ask for a letter to be posted to you. This must be at least 5 working days after you’ve completed your course of the vaccine. We expect the letter to take up to 5 working days to reach you. It will be sent automatically to the address registered with your GP. The 119 call handler you speak to will not be able to see your address to check this with you. If you’ve recently moved house, make sure you’ve given your new address to your GP practice before calling 119.
You can also get a letter online via
Cervical Screening and Child Immunisations.
Please contact the surgery to book your appointment if you have had an invitation letter or if you have deferred your smear because of the Covid pandemic.
We are booking child immunisations as normal with the Practice Nurses
National Cancer Screening Programmes
Burbage Surgery would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.
Registration is simple and you can register here:
For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink. The symptom checker will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care. If your outcome indicates that an appointment is required, you simply click on the request appointment link. Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker). The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
You can even download the App:
The General Data Protection Regulation (GDPR) came into force in the UK on 25th May 2018. Under GDPR GP surgeries are ‘data controllers’, registered with Information Commissioners Office (ICO), who oversee data protection law in the UK. GDPR ‘right to be informed’ encompasses the obligation to provide fair processing and transparent use personal data.
In practice this means:
- Telling you about the information we collect, how we use it and who we share it with.
- Assuring you that your data will be safe, kept confidential and used appropriately
- Enabling you to opt out of sharing your data at any time
- Making you aware that you have the right to access your data
For more information click here: How we use your information
PLEASE ALLOW AT LEAST 3 FULL WORKING DAYS BETWEEN ORDERING AND COLLECTING YOUR REPEAT MEDICATION.
WE RECOMMEND YOU KEEP 2 WEEKS OF MEDICATION IN STOCK AT HOME SO YOU ARE LESS LIKELY TO RUN OUT
When ordering repeat prescriptions online, please be aware that we cannot respond to any queries made in the comments box. Should there be a problem with your medicine request, a staff member will contact you directly.
Please note that any medicine reviews that require an appointment with the nurse or doctor will be instigated by the surgery. Please ignore any "review" requests that appear when ordering your medicines online - thank you.
For further information click here: Learn More...
Please download our latest newsletter here... August Newsletter
Your feedback please!!
We are always looking to improve our service and would like to hear what you think about us. Please complete the Friends and Family Test, either on here, via MJOG the text messaging service or at reception. We also have comments leaflets in the waiting room.
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Named Accountable GP
Practices throughout the UK are contractually obliged to inform all patients of who their accountable GP is.
We have divided our patient list between Dr Rebecca Style and Dr James Downie, who are the 2 Partners here. As a general rule, patients in the first half of the alphabet have been allocated to Dr Downie and those in the second half to Dr Style. For administrative purposes these will be the accountable GPs. As before, however, everyone is free to see whichever GP they wish,
If you have any questions, or would like to change your accountable GP please don’t hesitate to ask at Reception
Please click here to Register for Online Services
(Site updated 20/09/2021)