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Noticeboard

Out of Hours
Out of hours cover is provided by NHS England between 6.30pm and 8.00am and from 6.30pm Friday until 8.00am Monday. Patients will be offered appropriate advice or a consultation at Savernake hospital, if medically necessary a doctor will make a home visit. Telephone 111

Telephone Advice
The doctors and nurses are available for telephone advice. Please ring in the morning before 10.30am if possible, and the doctor or nurse will return your call

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone  to cancel your appointment. By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.

Use and Protection of Patient Information

Your information, what you need to know

The following explains why we collect information about you, how that information will be used, how we keep it safe and confidential and what your rights are in relation to this.

 

Why we collect information about you

Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received within any NHS organisation. These records help to provide you with the best possible healthcare and help us to protect your safety.

We collect and hold data for the purpose of providing healthcare services to our patients and running our organisation which includes monitoring the quality of care that we provide. In carrying out this role we will collect information about you which helps us respond to your queries or secure specialist services. We will keep your information in written form and/or in digital form. The records will include basic details about you, such as your name and address. They will also contain more sensitive information about your health and also information such as outcomes of needs assessments.

 

Details we collect about you

The health care professionals who provide you with care, maintain records about your health and any treatment or care you have received previously (e.g. from Hospitals, GP Surgeries, A&E, etc.). These records help to provide you with the best possible healthcare.

Records which this GP Practice will hold about you will include the following:

 

    • Details about you, such as your address and next of kin
    • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
    • Notes and reports about your health
    • Details about your treatment and care
    • Results of investigations, such as laboratory tests, x-rays, etc.
    • Relevant information from other health professionals, relatives or those who care for you

 

How we keep your information confidential and safe

Everyone working for our organisation is subject to the Common Law Duty of Confidence. Information provided in confidence will only be used for the purposes advised with consent given by the patient, unless there are other circumstances covered by the law. The NHS Digital Code of Practice on Confidential Information applies to all NHS staff and they are required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared. All our staff are expected to make sure information is kept confidential and receive regular training on how to do this.

 

The health records we use will be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Your records are backed up securely in line with NHS standard procedures. We ensure that the information we hold is kept in secure locations, is protected by appropriate security and access is restricted to authorised personnel.

We also make sure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

 

    • Data Protection Act 2018

    • General Data Protection Regulation

    • Human Rights Act

    • Common Law Duty of Confidentiality

    • NHS Codes of Confidentiality and Information Security

    • Health and Social Care Act 2015

    • And all applicable legislation

 

We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if we reasonably believe that others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (such as a risk of serious harm to yourself or others) or where the law requires information to be passed on.

 

How we use your information

Improvements in information technology are also making it possible for us to share data with other healthcare organisations for the purpose of providing you, your family and your community with better care. For example it is possible for healthcare professionals in other services to access your record with your permission when the practice is closed this comes under the powers of the Health and Social Care Act 2015.

Freedom of Information Act 2000 - We follow the ICO model publication Scheme for GP Surgeries.

 

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations:

 

    • NHS Trusts
    • Specialist Trusts
    • GP Federations
    • Independent Contractors such as dentists, opticians, pharmacists
    • Private Sector Providers
    • Voluntary Sector Providers
    • Ambulance Trusts
    • Clinical Commissioning Groups
    • Social Care Services
    • Local Authorities
    • Education Services
    • Fire and Rescue Services
    • Police
    • Other ‘data processors’

 

We will never share your information outside of health partner organisations without your explicit consent unless there are exceptional circumstances such as when the health or safety of others is at risk, where the law requires it or to carry out a statutory function.

 

Access to your information

Under Data Protection Legislation everybody has the right to see, or have a copy, of data we hold that can identify you, with some exceptions. You do not need to give a reason to see your data. Under special circumstances, some information may be withheld. We may charge a reasonable fee for the administration of the request in certain instances (e.g. where a duplicate copy is requested).

If you wish to have a copy of the information we hold about you, please ask at reception.

Change of Details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details are incorrect in order for this to be amended. Please inform us of any changes so our records for you are accurate and up to date.

Data Protection Officer

Should you have any data protection questions or concerns, please email our Data Protection Officer: dpo.burbagesurgery@nhs.net or ask at reception.

Complaints

If you have concerns or are unhappy about any of our services, please contact the Practice Manager.

For independent advice about data protection, privacy and data-sharing issues, you can contact:

 

The Information Commissioner

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Phone: 0303 123 1113    Website: www.ico.gov.uk

 



 
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